Exchange requests must be made within 3 days of receiving your order, and the item must be shipped back to our address within the same period.
The product must be unused, unworn, unwashed, and returned with its original tags and packaging.
For any claim regarding a defective or damaged item, an uninterrupted unboxing video is mandatory. Claims without an unboxing video cannot be entertained.
Defective items must be returned to our address or handed over to us in person for inspection before a replacement or refund can be processed.
Refunds are available only for verified defective products, subject to inspection and where a replacement is not possible.