Return & Refund Policy
At Vivace Collections, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
- All return and exchange requests are delivered in 7-10 working days after approval.
2. Non-Returnable Items
- Sale or clearance items.
- Personalized or custom-made items.
3. Refund Process
- Once we receive and inspect your return, we will notify you of the refund status.
- If approved, refunds will be processed to your original payment method within 7-10 business days.
- Refund will be credited to your original payment method in 7-10 working days.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@vivacecollections.com.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping method to ensure successful delivery.
6. Policy Updates
We may update this policy periodically. Significant changes will be communicated on our website.
7. Contact Us
For any questions about our Return & Refund Policy, please contact us at: support@vivacecollections.com
Thank you for choosing Vivace Collections!
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