Return and Refund Policy

At vivacecollections.com, we strive to provide you with a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy as outlined below.

1. Eligibility for Returns

1.1. Return Conditions:

You may return a product if it meets one of the following conditions:

• The product received is incorrect or does not match the description provided on our website (“Wrong Product”).
• The product is damaged or defective upon receipt.
• Any other valid reason that is acceptable by the company, as determined at our sole discretion.

1.2. Return Period:

All return requests must be made within 2 days of the date of delivery. Returns made after this period will not be accepted.

1.3. Product Condition:

To be eligible for a return, the product must be unused, unworn, unwashed, and in the same condition as received. It must also be in the original packaging with all tags, labels, and accessories intact.

2. Return Process

We offer refund/exchange within the first 30 days from the date of your purchase. If 30 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. To be eligible for a return or exchange:

• The purchased item should be unused and in the same condition as you received it.
• The item must have original packaging.
• If the item was purchased on sale, it may not be eligible for a return/exchange.

Further, only items found to be defective or damaged are eligible for replacement (based on an exchange request).

3. Refund Policy

3.1. Refund Initiation:

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed within 24 hours of the successful return or cancellation of the product.

3.2. Refund Method:

Once the refund request is approved, the refunded amount will be processed and credited within 2 days to the original mode of payment.

3.3. Non-Refundable Items:

Certain products may not be eligible for return or refund. These include, but are not limited to:

• Clearance items
• Personalized items
• Any other items specifically marked as non-returnable on the product page

4. Cancellation Policy

4.1. Order Cancellation:

You may cancel your order before it is shipped by contacting our customer support team. Once the order has been shipped, it cannot be canceled, but you may initiate a return as per our return policy.

4.2. Refund for Canceled Orders:

If you cancel an order before it is shipped, a full refund will be processed to your original payment method within 24 hours of the cancellation request.

5. Exchanges

5.1. Product Exchanges:

We currently do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired item.

6. Contact Us

If you have any questions or need further assistance regarding our Refund and Return Policy, please contact us:

• Email: support@vivacecollections.com
• Customer Care No.: (+91) 7889538626