Shipping Policy
Thank you for shopping with Vivace Collections. We are dedicated to ensuring a smooth and timely delivery process. Please read our Shipping Policy for more details.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- We will notify you if there are any delays due to high order volumes or unforeseen circumstances.
2. Shipping Charges
- Shipping charges are calculated based on the delivery location and order size.
- Shipping fees are displayed at checkout before completing the order.
- Free shipping may be offered during promotional periods or on orders over a certain amount.
3. Delivery Time
- Standard delivery within India: 5-7 business days.
- Express delivery within India: 2-4 business days.
- International delivery: 7-15 business days, depending on the destination.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your order status through our courier partner’s website.
5. Shipping Restrictions
- We currently ship only to select regions. Please check our delivery coverage at checkout.
- We are not responsible for delays caused by customs or other regulatory authorities for international orders.
6. Damaged or Lost Packages
- If your order is damaged or lost during transit, please contact us immediately.
- We will investigate the issue with the shipping provider and arrange for a replacement if eligible.
7. Incorrect Shipping Information
Ensure that your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Contact Us
If you have questions about our Shipping Policy, please contact us at: support@vivacecollections.com
Thank you for shopping with Vivace Collections!
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