1.1. Order Confirmation: Once you place an order on vivacecollections.com, you will receive an order confirmation email with the details of your purchase. This email confirms that we have received your order and are processing it.
1.2. Processing Time: All orders are processed within 24 hours of receiving the order confirmation. Orders are processed on business days (Monday to Friday), excluding public holidays.
2.1. Shipping Partners: We partner with reliable and efficient courier services to deliver your orders. Our shipping partners are selected based on their ability to provide timely and secure delivery to your destination.
2.2. Shipping Time: After your order has been processed and shipped, our courier partners typically take between 2 to 7 business days to deliver your product, depending on the destination and delivery service chosen.
2.3. Shipping Charges: Shipping charges, if applicable, will be calculated and displayed at checkout. Charges may vary based on the delivery location and the total weight of the package.
2.4. Delivery Timeframes: The estimated delivery timeframes provided at checkout are only estimates and not guaranteed delivery dates. Delays may occur due to unforeseen circumstances such as weather conditions, transportation delays, or other external factors.
3.1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this information to check the status of your delivery at any time.
3.2. Delivery Status: If you do not receive your order within the estimated delivery timeframe, please contact our customer support team at support@vivacecollections.com for assistance.
4.1. Undeliverable Packages: If a delivery attempt is unsuccessful due to an incorrect address, absence of the recipient, or any other reason, our courier partner will typically make a second attempt to deliver the package. If the package is still undeliverable, it will be returned to us.
4.2. Re-delivery: If your package is returned to us due to a failed delivery attempt, we will contact you to arrange for re-delivery. Additional shipping charges may apply for re-delivery.
5.1. International Orders: Currently, vivacecollections.com only ships to addresses within India. We do not offer international shipping at this time.
6.1. Modifying Shipping Address: If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
7.1. Lost Packages: In the rare event that your package is lost in transit, please contact us immediately. We will work with our courier partners to investigate the issue and arrange for a replacement or refund as appropriate.
7.2. Damaged Packages: If you receive a damaged package, please notify us within 24 hours of receiving the package. We may request photos of the damage for our records and will provide instructions for returning the damaged product.
If you have any questions or need further assistance regarding our Shipping and Delivery Policy, please contact us:
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